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The impact of technology on warehouse businesses

June 16, 2020 3:30 pm

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Operations in the warehouse industry have changed significantly in the last two decades. Technological advances mean more flexible and higher quality supply chains and quicker ways of getting products to the customers. Here are just a couple of ways that technology has had an impact on warehouse businesses.

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Data

Improvements in customer service and greater accuracy in product demand planning are just two of the major reasons why businesses are investing in real-time analytics. Many retail operations now consider real-time data to be a vital part of their processes. Not only is a particular piece of data immediately available to someone searching for it but also this facilitates a swift response to customer questions. Such transparency enhances quality levels and relationships between all parties.

Shopping Online

More and more customers prefer to shop online. Social media is increasingly influential in consumer actions, placing more emphasis on the true value of products and the overall customer experience; as a result, the warehouse industry has had to adapt to focus on rapid availability and dispatch. The nature of modern customer demand affects everything from necessary logistics for customer returns and online tracking to the quality and layout of warehouse racking to expedite shipping.This has allowed for quicker dispatch of items to a Same Day Courier London company that the warehouse business can work with closely to ensure that customers get their products as quickly as possible.

 

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